Refund policy
🎀 Returns & Refunds Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if the product you received is incorrect or arrives damaged.
To be eligible for a return, your item must be:
- unused
- unopened
- in the same condition that you received it
- in its original packaging
💌 How To Start A Return
To request a return, please contact us at:
Once your return request has been approved, we’ll guide you through the return process, including where to send your parcel.
Please note: items sent back without contacting us first will not be accepted.
🌸 Damages & Issues
We always do our best to ensure your order is carefully packaged and securely wrapped to help prevent damage during transit 💕
Please inspect your order upon arrival and contact us immediately if:
- your item arrives damaged
- your item is defective
- you receive the wrong item
This allows us to evaluate the issue quickly and make things right for you as soon as possible ✨
🧴 Exceptions & Non-Returnable Items
Certain types of items cannot be returned, including:
- personalised or custom-made products
- sale items
- gift cards
- personal care and beauty products
- hazardous materials, flammable liquids or gases
However, if a mistake has been made on our side, we’ll always do our best to make it right and offer a replacement where possible 💕
If you’re unsure whether your item is eligible for return, please feel free to contact us before requesting a return.
💌 Exchanges
The fastest way to ensure you receive the item you’d like is to request a return for the original item first. Once your return has been accepted, you can place a separate order for the new item ✨
If you need any help with the exchange process, feel free to contact us anytime:
💳 Refunds
Once we’ve received and inspected your return, we’ll notify you to let you know whether your refund has been approved or not ✨
If approved, your refund will be automatically sent back to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us: